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Term & Condition
The following are the standard terms and conditions for the supply and installation of PV systems within the Republic of Ireland.
Definition
"Company", "we", "our", "us", "Going Solar" or "Resolute Engineering Group Limited" a limited company registered in Ireland, with a company number 671068 and a Registered address at Unit 2a, Newton road, Malahide Rd, industrial park, Dublin 17, D17 XN22.
"Client", "You" or "Your" is the person entering into the agreement with Going Solar.
"Deposit", 40% of the initial estimated price.
"Quoted Price" or "Quotation" A written quotation for the supply and installation of goods and services outlined.
"Final Estimated Price" The confirmed quotation after the full site survey has been conducted.
"Survey" or "Site Survey" is the inspection to confirm the property's suitability for the system outlined in the Quotation. The survey includes attaining roof measurements and potential cable runs and identifying any site-specific health and safety or access requirements. The Site Survey does not include electrical testing of your property to ensure it is up to the appropriate Safe Electric Standard.
"Written" or "Writing" and email or text correspondence between the parties of the agreement.
"Property" is the premises and/or land owned by the Client on which the PV System/EV Charger/Battery Energy System is to be installed.
"PV System" or "PV" The products include the PV panels, mounting system, and inverter, to be fitted at your property and as outlined on the quotation.
"Ancillary items": Isolators, cabling, Rapid Shutdown Device, EV Charger, Immersion Diverter Device and Batteries.
"Force Majeure": an event outside of Resolute Engineering Group's Control.
"Commissioned" The completed installation of the PV system and demonstration of its functionality but excluding any minor alterations that do not materially affect the system's operation.
"Desktop Survey" Survey based on imagery from Google Maps and specialist solar PV software. Whilst Resolute Engineering Group makes every effort to ensure the accuracy of the estimated performance of a PV system as noted in the Quotation it cannot be held liable for loss of revenue should the system underperform unless the reason is entirely due to fraud or negligence of the company.
"SEAI PV Grant" or "Grant" The grant scheme operated by the SEAI under the Microgeneration Support Scheme.
"Agreement" or "agreement" means the legally binding agreement between You and Us comprising of these Terms and the Order which comes into force on the Commencement Date and on which We shall supply the goods and services to You.
Property Ownership and Consents
Resolute Engineering Group enters into this agreement on the strict basis that You are the legal owner of the Property, and You have the consent of any person whose rights over the property may be affected by the installation.
We reserve the right to verify ownership of the Property or any part of it prior to commencing the Installation and you agree that, if requested by us to do so, you will co-operate with these enquiries including, but not limited to, providing all such information and/or documentation, we request.
You are responsible for verifying that the installation satisfies the local planning laws if the installation falls outside of the exemptions laid out in the Planning and Development Act 2000 (Exempted Development) (No. 3) Regulations 2022. Such situations would include but are not limited to installation in conservation areas or protected buildings
We reserve the right to verify ownership of the Property or any part of it prior to commencing the Installation and you agree that, if requested by us to do so, you will co-operate with these enquiries including, but not limited to, providing all such information and/or documentation, we request.
You are responsible for verifying that the installation satisfies the local planning laws if the installation falls outside of the exemptions laid out in the Planning and Development Act 2000 (Exempted Development) (No. 3) Regulations 2022. Such situations would include but are not limited to installation in conservation areas or protected buildings
Order Process and Payments
Once we receive your request for a quotation, Resolute Engineering Group will carry out a Desktop Survey and/or an initial survey to assess the suitability of your property for a solar PV installation. Should the property be deemed suitable, an initial quotation will be offered. The quotation is issued on the assumption that the inverter location has adequate access to a wifi signal.
Acceptance of this initial offer shall deemed to have taken place by the signing of our quotation and terms and conditions. Once the quotation has been accepted, Resolute Engineering Group shall issue a proforma invoice for 40% of the initial quotation.
Within 4 weeks of the deposit being paid, Resolute Engineering Group will contact you to organise a Site Survey to identify any alterations, if any, required to the initial quotation and/or any works that may need to be carried out by You, before we carry out the installation of the Solar PV system. You are responsible for identifying any information that may be relevant to the installation, such as but not limited to the presence of any existing PV system or EV Charger, lack of wifi signal at the agreed inverter location or the location of any subdistribution fuse board in the property.
If the Site Survey identifies any significant issues with the building structure or electrical system at the Property that makes the installation of the PV System more complicated than initially anticipated at the initial quotation stage, Resolute Engineering Group reserves the right to cancel this agreement. Examples of such issues shall include but are not limited to the presence of asbestos, structural defects, non-compliant electrical infrastructure, presence of hazardous chemical, any welfare risks or pest infestations.
Once the Site Survey has been completed and any alternations to the initial quote that have been identified have been accepted, Resolute Engineering Group will assist you in applying for the SEAI PV Grant. The SEAI PV Grant application remains live for 8 months following your registration.
Resolute Engineering Group is not responsible for any alterations or amendments by the SEAI to its Terms and Conditions, which may affect the payment of your Solar PV Grant.
Before installation, Resolute Engineering Group shall submit the appropriate NC form to ESB Networks on your behalf. These forms may require information or a letter of authority to be provided by you to Resolute Engineering Group. You are responsible for any fees relating to these forms, which are payable to the ESB Networks. Going Solar shall not be held responsible for any delays caused by the NC form application.
Resolute Engineering Group will contact you within two weeks of your SEAI PV Grant application to offer a provisional installation date. Should either party need to alter this provisional date, as much notice as possible should be given to confirm a new provisional date. Resolute Engineering Group will attempt to contact you one week before installation to confirm the date.
Once the installation has been completed in accordance with section 4 and the system has been Commissioned Going Solar shall issue the final invoice.
Unless stated on the quotation, the Post BER cert remains the responsibility of the Customer to provide.
Resolute Engineering Group will only process your grant documents once the final payment has been received. Resolute Engineering Group is not liable for any loss of the Solar PV Grant due to your delay in payment.
Resolute Engineering Group reserves the right to charge 3% over the Irish Base rate calculated daily basis on any outstanding amount owed to us which is 30days overdue or more.
Acceptance of this initial offer shall deemed to have taken place by the signing of our quotation and terms and conditions. Once the quotation has been accepted, Resolute Engineering Group shall issue a proforma invoice for 40% of the initial quotation.
Within 4 weeks of the deposit being paid, Resolute Engineering Group will contact you to organise a Site Survey to identify any alterations, if any, required to the initial quotation and/or any works that may need to be carried out by You, before we carry out the installation of the Solar PV system. You are responsible for identifying any information that may be relevant to the installation, such as but not limited to the presence of any existing PV system or EV Charger, lack of wifi signal at the agreed inverter location or the location of any subdistribution fuse board in the property.
If the Site Survey identifies any significant issues with the building structure or electrical system at the Property that makes the installation of the PV System more complicated than initially anticipated at the initial quotation stage, Resolute Engineering Group reserves the right to cancel this agreement. Examples of such issues shall include but are not limited to the presence of asbestos, structural defects, non-compliant electrical infrastructure, presence of hazardous chemical, any welfare risks or pest infestations.
Once the Site Survey has been completed and any alternations to the initial quote that have been identified have been accepted, Resolute Engineering Group will assist you in applying for the SEAI PV Grant. The SEAI PV Grant application remains live for 8 months following your registration.
Resolute Engineering Group is not responsible for any alterations or amendments by the SEAI to its Terms and Conditions, which may affect the payment of your Solar PV Grant.
Before installation, Resolute Engineering Group shall submit the appropriate NC form to ESB Networks on your behalf. These forms may require information or a letter of authority to be provided by you to Resolute Engineering Group. You are responsible for any fees relating to these forms, which are payable to the ESB Networks. Going Solar shall not be held responsible for any delays caused by the NC form application.
Resolute Engineering Group will contact you within two weeks of your SEAI PV Grant application to offer a provisional installation date. Should either party need to alter this provisional date, as much notice as possible should be given to confirm a new provisional date. Resolute Engineering Group will attempt to contact you one week before installation to confirm the date.
Once the installation has been completed in accordance with section 4 and the system has been Commissioned Going Solar shall issue the final invoice.
Unless stated on the quotation, the Post BER cert remains the responsibility of the Customer to provide.
Resolute Engineering Group will only process your grant documents once the final payment has been received. Resolute Engineering Group is not liable for any loss of the Solar PV Grant due to your delay in payment.
Resolute Engineering Group reserves the right to charge 3% over the Irish Base rate calculated daily basis on any outstanding amount owed to us which is 30days overdue or more.
Access and installation
You agree to provide reasonable access to ensure the installation can be carried out safely and unobstructed. This includes safe access to the proposed inverter (and battery) location. Resolute Engineering Group is not responsible for the installation of any pathway to access the PV inverter.
You agree to give reasonable access to any area of the property to identify possible cable routes.
On the date of installation, it may be deemed necessary to adjust the location of the electrical equipment. This shall be done in consultation with you to identify a suitable alternative position.
The final quotation has been issued assuming that the electrical infrastructure within the house will be up to an appropriate level, in accordance with the 5th Edition National Rules for Electrical Installations, IS 10101:2020, or a more updated version, to support the Solar PV and/or EV installation and/or the immersion diverter.
Should the electrical infrastructure at the property be deemed inadequate for the installation of PV, the installation shall not progress until it is deemed to have been brought up to an acceptable level. Resolute Engineering Group shall endeavour to rectify any minor issues, but it is your responsibility to rectify any major issues identified by our Electrician at your own expense.
On the date of installation, it may be deemed necessary to adjust the arrangement of the PV array. This shall be done in consultation with you to identify a suitable alternative position.
On the installation day, it may be deemed necessary to add optimisers to some panels to account for any unforeseen shading. The cost per additional optimiser shall be outlined on your initial quotation and are not deemed to be included unless otherwise stated on the quotation.
The installation of an immersion diverter assumes that the immersion circuit has its own dedicated circuit with no parasitic loads that would inhibit the installation of the device under IS 10101:2020 or the manufacturer's installation manual. If the immersion circuit is not in compliance with IS 10101:2020, Going Solar reserves the right not to install the immersion diverter and refund the cost of the item.
You agree to permit the required access to enable us to do any remedial work. Reasonable access times shall include weekends or bank holidays.
You agree to permit the temporary isolation of your property's power supply to enable us to connect and commission your Solar PV System.
Following the installation, we shall submit all the relevant SEAI PV Grant documentation outlined in the scheme terms (if applicable to the Order).
You agree to give reasonable access to any area of the property to identify possible cable routes.
On the date of installation, it may be deemed necessary to adjust the location of the electrical equipment. This shall be done in consultation with you to identify a suitable alternative position.
The final quotation has been issued assuming that the electrical infrastructure within the house will be up to an appropriate level, in accordance with the 5th Edition National Rules for Electrical Installations, IS 10101:2020, or a more updated version, to support the Solar PV and/or EV installation and/or the immersion diverter.
Should the electrical infrastructure at the property be deemed inadequate for the installation of PV, the installation shall not progress until it is deemed to have been brought up to an acceptable level. Resolute Engineering Group shall endeavour to rectify any minor issues, but it is your responsibility to rectify any major issues identified by our Electrician at your own expense.
On the date of installation, it may be deemed necessary to adjust the arrangement of the PV array. This shall be done in consultation with you to identify a suitable alternative position.
On the installation day, it may be deemed necessary to add optimisers to some panels to account for any unforeseen shading. The cost per additional optimiser shall be outlined on your initial quotation and are not deemed to be included unless otherwise stated on the quotation.
The installation of an immersion diverter assumes that the immersion circuit has its own dedicated circuit with no parasitic loads that would inhibit the installation of the device under IS 10101:2020 or the manufacturer's installation manual. If the immersion circuit is not in compliance with IS 10101:2020, Going Solar reserves the right not to install the immersion diverter and refund the cost of the item.
You agree to permit the required access to enable us to do any remedial work. Reasonable access times shall include weekends or bank holidays.
You agree to permit the temporary isolation of your property's power supply to enable us to connect and commission your Solar PV System.
Following the installation, we shall submit all the relevant SEAI PV Grant documentation outlined in the scheme terms (if applicable to the Order).
Right to Terminate this Agreement
You have the right to change Your mind and cancel this Agreement within 14 days of the date of the Order. If no goods or services have been provided (including any preparatory work), you may change your mind and cancel the agreement. In that case, you will receive a full refund of any monies paid within 14 days.
If you wish to terminate the Agreement once the installation process has begun, We reserve the right to charge a reasonable fee for the product and service already provided.
We reserve the right to terminate the Agreement if the remedial works highlighted in clauses 3.4 and 4.5 have not been completed satisfactorily. Resolute Engineering Group shall write to you to outline the reasons for the cancellation of the Order and return Your Deposit, less any expenses incurred by Resolute Engineering Group.
If you wish to terminate the Agreement once the installation process has begun, We reserve the right to charge a reasonable fee for the product and service already provided.
We reserve the right to terminate the Agreement if the remedial works highlighted in clauses 3.4 and 4.5 have not been completed satisfactorily. Resolute Engineering Group shall write to you to outline the reasons for the cancellation of the Order and return Your Deposit, less any expenses incurred by Resolute Engineering Group.
Warranty
Please inform Resolute Engineering Group as soon as possible of any snags or issues that arise with your Solar PV System. Resolute Engineering Group offers a 3-year workmanship warranty from the date of commissioning the system. If the issue cannot be resolved over the telephone or email, Resolute Engineering Group shall arrange for a technician to call to the Property to identify the issue and, where necessary, arrange for the repair or replacement of the faulty item.
We reserve the right to charge a call out fee if there has been alterations to the PV Systsem since the comissioning date or the issue is with a product we didn't install eg the immersion element or immersion thermostat.
The warranty is transferable, but only if the system remains unaltered from its commissioned state.
The warranty is 3 years from the date of commissioning, and the repair or replacement of any equipment does not extend the warranty past the original end of warranty date.
Resolute Engineering Group accepts no responsibility for loss of production or loss of revenue if the system goes into fault.
We reserve the right to charge a call out fee if there has been alterations to the PV Systsem since the comissioning date or the issue is with a product we didn't install eg the immersion element or immersion thermostat.
The warranty is transferable, but only if the system remains unaltered from its commissioned state.
The warranty is 3 years from the date of commissioning, and the repair or replacement of any equipment does not extend the warranty past the original end of warranty date.
Resolute Engineering Group accepts no responsibility for loss of production or loss of revenue if the system goes into fault.
Defective Products
In the unlikely event your Solar PV system fails to operate, please contact us as soon as possible. We will
resolve the issue in accordance with clause 6.1.
PV panels are supplied with a minimum 12-year product warranty, inverters with a minimum 5-year
warranty, and mounting systems with a 12-year warranty. Equipment warranties are covered directly by
the manufacturers and governed by their terms and conditions. We will endeavour to facilitate, on your
behalf, any warranty claims or exchanges between you and the manufacturer.
resolve the issue in accordance with clause 6.1.
PV panels are supplied with a minimum 12-year product warranty, inverters with a minimum 5-year
warranty, and mounting systems with a 12-year warranty. Equipment warranties are covered directly by
the manufacturers and governed by their terms and conditions. We will endeavour to facilitate, on your
behalf, any warranty claims or exchanges between you and the manufacturer.
Our Responsibility for Damage to your Property
We will use reasonable care to ensure no damage is caused to Your property during the installation of
the Solar PV System. In the unlikely event that damage has been caused during the installation process,
please inform us in writing within 30 days of the commissioning date.
You must give Us a reasonable opportunity and time to repair the damage caused.
the Solar PV System. In the unlikely event that damage has been caused during the installation process,
please inform us in writing within 30 days of the commissioning date.
You must give Us a reasonable opportunity and time to repair the damage caused.
Limitation of Liability
We will have no liability to you if we are prevented or delayed from fulfilling Our obligations under these
terms and conditions, by You, or anyone associated with You.
We will have no liability to you if we are prevented or delayed from fulfilling Our obligations under these
terms and conditions by matters outside of Our control, such as but not limited to Acts of God, Floods,
adverse weather conditions, Government restrictions or Supply Chain disturbances.
Our total liability to you is limited to 100% of the total amount paid to Us under this agreement.
We accept no liability for any damage caused if a defective piece of equipment or fault with the
installation is not reported to Us within a reasonable amount of time from when the fault or defect
became apparent or should have reasonably become apparent. Such instances include but are not
limited to water damage from a leak in the roof or stiction on a protected device which hasn't been
maintained in accordance with the manufacturer's guidlines.
We have no liability if You, or anyone working on Your behalf, alters the as-commissioned system. Any
such alternation gives us the right to terminate this agreement, and you agree to indemnify Us in
respect of any action or claim brought against Us.
The warranty does not cover any issues arising form the altering of wifi equipment.
General Terms
Nothing in this Contract shall exclude or limit any of your statutory rights which may not be excluded or
limited due to acting as a consumer. Any provision which would be void under any consumer protection
legislation or other legislation shall to that extent have no force or effect.
A person who is not party to this agreement shall not have any rights under or in connection with this
agreement.
This Agreement, and any dispute arising out of it (including any non-contractual disputes or claims) shall
be governed by the laws of Ireland.